Frequently Asked Questions (FAQs)
General Questions
What is Household Collini Bugada?
Household Collini Bugada is an online store specializing in premium-quality dog toys and pet enrichment products designed to support safe, engaging, and enjoyable play for dogs.
Where are you located?
Our business is located at:
Corso Buenos Aires 42 Interno,
Galleria Buenos Aires, 12,
20124 Milano MI, Italy
How can I contact customer support?
You can contact our support team through:
- Email: support@householdcollini.shop
- Phone: +39 02 2940 0366
Customer Support Hours:
Monday – Sunday: 10:00 AM – 7:00 PM
Orders & Payments
What payment methods do you accept?
We accept secure online payments through trusted payment providers including Stripe.
Is my payment information secure?
Yes. All payments are processed using secure encrypted technology. We do not directly store your full payment card information.
Can I cancel my order after placing it?
If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to assist you.
Shipping Questions
What is your order cut-off time?
Orders placed before 3:00 PM are generally processed on the same business day.
How long does shipping take?
- Handling Time: 0–1 Business Day
- Transit Time: 1–3 Business Days
Delivery times may vary depending on location and courier conditions.
How much does shipping cost?
| Order Amount | Shipping Cost |
|---|---|
| Under £100 GBP | £5 GBP |
| Over £100 GBP | Free Shipping |
Do you provide tracking information?
Tracking information may be provided by email once your order has been shipped.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for eligible items in original condition and packaging.
How long does it take to receive a refund?
Approved refunds are processed within 7 business days to the original payment method.
Who pays for return shipping?
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.
What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery and provide photos of the damaged item and packaging.
Product Questions
Are your dog toys suitable for all dogs?
Our products are designed for a variety of dog sizes and play styles. We recommend selecting products appropriate for your dog’s size and chewing habits.
Are the products durable?
We focus on offering durable and high-quality pet products designed for regular use. However, no dog toy is completely indestructible.
Should pets be supervised while using toys?
Yes. We always recommend supervising pets during playtime for safety purposes.
Website & Privacy
How is my personal information used?
Your information is used to process orders, provide support, improve services, and communicate updates. For more details, please review our Privacy Policy.
Do you share customer information?
We do not sell or rent customer information. Information may only be shared with trusted service providers necessary for payment processing, shipping, or legal compliance.
Contact Us
If you have additional questions, feel free to contact us:
Household Collini Bugada
Website: householdcollini.shop
Email: support@householdcollini.shop
Phone: +39 02 2940 0366