Last Updated: May 2026

    At Household Collini Bugada, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

    Please read our Return and Refund Policy carefully before making a purchase.

    1. Company Information

    Company Name: Household Collini Bugada
    Website: householdcollini.shop

    Address:
    Corso Buenos Aires 42 Interno,
    Galleria Buenos Aires, 12,
    20124 Milano MI, Italy

    Phone: +39 02 2940 0366
    Email: support@householdcollini.shop

    2. Return Eligibility

    Customers may request a return within 30 days of receiving their order.

    To qualify for a return:

    • The item must be unused and in its original condition
    • The item must be returned with original packaging
    • Proof of purchase or order confirmation may be required

    Returns that do not meet these conditions may not be accepted.

    3. Non-Returnable Items

    Certain items may not be eligible for return, including:

    • Used or damaged products caused by customer misuse
    • Items returned without original packaging
    • Customized or personalized items (if applicable)

    4. Return Process

    To request a return, please contact our customer support team at:

    Email: support@householdcollini.shop

    Please include:

    • Your order number
    • Reason for return
    • Photos (if the item is damaged or defective)

    Our support team will provide further return instructions after reviewing your request.

    5. Refund Policy

    Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

    If approved:

    • Refunds are processed within 7 business days
    • Refunds are issued to the original payment method used during purchase

    Please note that processing times from banks or payment providers may vary.

    6. Return Shipping Costs

    Customers may be responsible for return shipping costs unless:

    • The wrong item was received
    • The item arrived damaged
    • The product is defective

    Shipping fees paid during checkout are generally non-refundable unless otherwise required by law.

    7. Damaged or Incorrect Items

    If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

    Please provide:

    • Your order number
    • Clear photos of the issue
    • Description of the problem

    We will review the issue and provide an appropriate solution as quickly as possible.

    8. Late or Missing Refunds

    If you have not received your refund after the stated processing period:

    1. Check your bank account again
    2. Contact your payment provider or bank
    3. Contact us if additional assistance is required

    9. Exchanges

    We may offer replacements or exchanges for defective or damaged products depending on product availability.

    Please contact customer support for assistance regarding exchanges.

    10. Contact Us

    If you have any questions regarding this Return and Refund Policy, please contact us:

    Household Collini Bugada
    Website: householdcollini.shop
    Email: support@householdcollini.shop
    Phone: +39 02 2940 0366